Limited Lifetime Warranty
Our products are warranted to the original owner against manufacturing defects in materials and workmanship for the lifetime of the product. If your product experiences a manufacturing defect, we will repair or replace it, at our discretion, and at our cost. Only original and unaltered products are covered. This warranty does not cover damage caused by normal wear and tear (description to follow), accidents, improper use, negligence, or the natural breakdown of colors and materials over extended time and use.
Wear and tear “damage” is that which naturally and inevitably occurs as a result of normal use. Regardless of how well you care for your product, it will eventually begin to show wear and tear. Common examples that are not covered under warranty include color fading, abrasions or holes in the vinyl (e.g. from belt buckles) and general breakdown of materials over years.
Please note that the headpiece flexion/extension piston and the electrical motor on an elevation table (which are not manufactured by Thuli Tables) are covered by a one year warranty against manufacturing defects, and excludes normal wear & tear issues.
If your product needs repair, whether under warranty or not, please contact us. We will determine what is needed and, at our discretion, send you either a replacement or the necessary parts (with instructions) for repairing. We have designed our products so that replacing a part is relatively easy to do yourself or by a handy friend. Please note that we do not cover labor costs if you hire someone to install the replacement part on your behalf.
Cancellation & Return Policy
We take pride in designing and manufacturing quality products and want you to be completely satisfied with your purchase.
If you cancel your order before it has been shipped, there is no cancellation fee if a credit card or PayPal payment has not been made. If a payment has been made (either as a down payment or in full), there is a 6% cancellation fee to cover processing fees and, for orders with a custom color, there is an additional 25% nonrefundable cancellation fee.
After receiving your product, if you choose to make a return, please contact us within 7 days. If the product is in perfect condition, credit will be issued less a 25% inspection/restocking fee. If the product is received in less than perfect condition, additional fees will be accessed. Please note that we do not accept returns on tables upholstered in a custom color or a product that we agreed to modify according to a customer’s request. For tables completed with our Rush Service, the rush fees are non-refundable. Shipping costs are also non-refundable.
